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Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Home › Support Centre › Order placed
Cancel my order
Our logistics center operates in a very advanced and automatic way, so when the order has been confirmed there is very little chance of making changes on it.

If you want to cancel or make any changes to your order, you should contact the Customer Service team indicating "Order Modifications" as the subject of your consultation.
If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
Contact
Do you have more questions?
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Why has my order been cancelled?
Which payment methods can I use?
Do I have to be a PayPal user to pay?
I have been charged more than once for the amount of my order
Can I change the payment method?
Is Perfume's Club able to request additional documentation to support my payment?
How to search for a product?
Same product, different prices
Are all original products?
Product without cellophane (blister)
Why are the prices so great?
Received A Different Design
Why does the same product have two different images?
I received a different product than the one I had bought; how do I claim it?
Where is the merchandise purchased?
You don't have the product I need, how do I know when you'll have it?
Request a return
How to place an order?
Do I have a discount on my first order?
Products aren't being added to the cart
Delivery times
Product without cellophane (blister)
Do I have to be a PayPal user to pay?
I did not receive the samples
Tracking an order
I have not received confirmation of my order
I have been charged more than once for the amount of my order
Can I change the payment method?
Is Perfume's Club able to request additional documentation to support my payment?
SPRING - Ecological Transport
Do I have a discount on my first order?
I just have signed up and I didn't get the voucher, what should I do?
How do I know my available vouchers?
Can I use multiple discount vouchers for the same order?
The discount voucher has not been applied to my order.
The discount bonus does not work
Sponsor
I am an influencer and I would like to collaborate with Perfume's Club
SPRING - Ecological Transport
Why has my order been cancelled?
Change one product
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The discount voucher has not been applied to my order.
How much time will it take to receive my order?
Order/shipment claim
My order has a delivery incidence. How do I solve it?
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Can I know when my order is delivered?
I'm not going to be at home. Can my order be delivered to someone else?
Tracking an order
Can I pick up the order from the delivery company?
I have not received confirmation of my order
My order appears as delivered, but I don't have it
SPRING - Ecological Transport
I have been informed that I will receive my order today. It hasn't been delivered to me.
Request a return
How are the products returned?
Order/shipment claim
How and when will I receive the refund?
Product without cellophane (blister)
How to proceed if I have received a product in poor condition?
I received a different product than the one I had bought; how do I claim it?
I did not receive the samples
How to proceed if a product is missing in the package received?
Order/shipment claim
I did not receive the samples
Is the delivery note or a bill included in the package?
How can I change the data of my order bill?
How do I get a VAT refund? (TAX FREE)
Contact
Need help? We will be happy to assist you.
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Send us a ticket and we will answer you by mail in a few hours ( M to F, 8 am to 1 pm and 2 pm to 4 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 9 am to 2 pm and 3 pm to 6 pm M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) M to F, 8 am to 1 pm and 2 pm to 5 pm Central European Time (CET) )
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WhatsApp
Send us a WhatsApp and receive answers directly on your mobile. +44 20 3334 9680+61 2 7908 0249+1 289 648 4011+1 315 359 9063+64 9 802 3425
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