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Search through our FAQs and find the solution to your questions or send your questions to our Customer Service department.

Home › Support Centre › Discount vouchers
The discount bonus does not work

If you have typed your voucher correctly (do not copy and paste) and you see that the discount does not apply, it may be due to:

- The bonus has already expired.

- The bonus has already been used.

- You do not reach the minimum amount to be able to benefit from the bonus.

- Some bonuses can not be applied to products that are on sale, is it possible that in your basket there is an article in promotion? 

- Some bonuses are nominative, so they can only be used by a single customer account.

If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
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