How to proceed if a product is missing in the package received?
We wish to inform you that our logistics center works in a modern and advanced way, reducing to the maximum the possibility of committing any error when preparing an order.
To guarantee a correct preparation of your order, we inform you that we have an internal recording system that records the entire process of preparing our orders. Likewise, we wish to inform you that the request of the video of the preparation of your order supposes an additional cost.
We kindly check the received box and the protective paper inside the package since in many occasions the product is among this paper.
After having reviewed the package, contact us if you want us to continue with the procedure of the request of the preparation video.
In the event that your order has arrived incomplete, contact us through the contact form, within the first 48 hours after receipt and we will manage your incidence. Please, save the shipping box with all its contents, as we will need photos to process the claim.
If you have not found your answer you can contact us by phone or by sending a message through the form by clicking here.
Without a registered order
